HAIR LOSS HEALING COLLECTIVE

CLIENT COACHING AGREEMENT

This Client Coaching Agreement (“Agreement”) is entered into between Kat Spangler, operating as Follow Your Gut Nutrition (hereafter referred to as “Coach”), and the individual purchasing the Hair Loss Healing Collective (hereafter referred to as “Client”).

The purpose of this Agreement is to establish the terms, responsibilities, expectations, and limitations associated with participation in the Hair Loss Healing Collective.

By completing enrollment and accepting this Agreement, Client agrees to the following terms.

1. PROGRAM SERVICES

The Hair Loss Healing Collective is a three-month, personalized nutrition and lifestyle coaching program designed to help Client investigate potential contributing factors to hair loss and support overall health and hair wellness.

Services include:

• Review of Client's completed health history, symptom questionnaires, and available laboratory results.

• Individualized recommendations for functional laboratory testing, when appropriate.

• Educational interpretation of laboratory findings from a functional nutrition perspective.

• A personalized 90-day nutrition, supplement, and lifestyle protocol, delivered in three 30-day phases.

• Monthly progress check-ins and adjustments to recommendations based on Client's responses.

• Direct messaging support through Slack during the designated coaching period.

Private consultations, telephone or video calls, and weekly office hours are not included unless purchased separately or expressly agreed to in writing.

Laboratory testing, supplements, medical appointments, and other third-party products or services are purchased separately and are not included in the program price.

2. ONBOARDING AND PROGRAM TIMELINE

Client agrees to complete and submit all required intake forms, available previous laboratory results, and any recommended laboratory testing within 45 days of enrollment.

Timely completion of onboarding requirements is necessary for Coach to develop an individualized protocol.

The 90-day coaching period ordinarily begins when Coach delivers Client's initial personalized protocol.

However, delays caused by Client's failure to complete onboarding requirements within 45 days may reduce the remaining coaching period and will not automatically extend access to services.

Delays attributable to laboratory processing times will be accommodated as reasonably determined by Coach.

Client understands that enrollment, payment dates, onboarding, and the coaching period are separate processes and may not begin or end on the same dates.

3. MONTHLY CHECK-INS AND PROTOCOL ADJUSTMENTS

Client is responsible for completing designated monthly check-in forms according to the instructions provided.

Coach will use Client's responses to evaluate progress and make appropriate adjustments to the next 30-day protocol.

Submission of each required check-in is necessary before the next protocol update can be prepared.

Late, incomplete, or missed check-ins may delay protocol adjustments but will not extend the established coaching period.

Client acknowledges that consistent participation and communication are important to receiving the intended benefit of the program.

4. MESSAGING SUPPORT AND COMMUNICATION

Client will receive access to a designated Slack communication channel.

During onboarding, before delivery of the initial protocol, messaging support is limited to questions concerning intake forms, laboratory testing, and onboarding procedures.

Personalized coaching and protocol-related messaging begin upon delivery of the initial protocol.

Coach's standard communication hours are:

Monday–Thursday, 9:00 AM–6:00 PM Central Time.

Coach aims to respond to messages within 48 business hours, excluding weekends, holidays, and scheduled closures.

Messaging support is intended for questions, clarification, and troubleshooting related to the established protocol. It does not include emergency assistance, continuous monitoring, or unlimited on-demand consultations.

Messaging support ends when Client's 90-day coaching period concludes, subject to the onboarding deadline provisions in Section 2.

5. PAYMENT TERMS

Client agrees to a total program investment of $750, paid in three automatic monthly installments of $250.

The first payment is charged upon enrollment, and the remaining two payments are automatically charged on the corresponding monthly billing dates.

Client authorizes these recurring charges as part of the agreed three-month payment commitment.

All three payments are required regardless of onboarding delays, incomplete forms, missed check-ins, or Client's level of participation.

The payment schedule begins upon enrollment and is not postponed or adjusted based on the date the initial protocol is delivered.

Laboratory testing, supplements, medical appointments, and additional services are separate expenses.

If a payment fails, Coach may suspend services until the outstanding payment is resolved, following reasonable notice to Client.

Suspension of services due to nonpayment does not automatically extend the coaching period or eliminate the remaining payment obligation, subject to applicable law.

6. CANCELLATION AND REFUND POLICY

Enrollment constitutes a three-month financial commitment.

Client understands that the program includes individualized preparation, review, recommendations, and reserved coaching availability.

Except where otherwise required by applicable law or expressly agreed to in writing, payments are nonrefundable, and discontinuing participation does not eliminate the remaining payment obligation.

Any request for an exception must be submitted in writing and is subject to Coach's review and applicable law.

7. SCOPE OF PRACTICE

Client acknowledges that Coach is a functional nutrition practitioner and personal trainer and is not acting as a physician, dermatologist, psychologist, or other licensed medical provider.

The Hair Loss Healing Collective provides individualized nutrition and lifestyle education and coaching. It does not provide medical diagnosis, medical treatment, prescriptions, or medical management of disease.

Client understands that hair loss may result from a variety of factors, including genetic, hormonal, nutritional, inflammatory, autoimmune, medication-related, or other medical conditions.

Certain types of hair loss, including scarring alopecias such as lichen planopilaris, may require timely evaluation and ongoing treatment by a qualified dermatologist.

Participation in this program is not a substitute for dermatological evaluation, prescribed treatment, or other appropriate medical care.

Coach does not advise Client to discontinue, delay, or replace medically prescribed treatments.

Client agrees to consult an appropriate licensed healthcare professional regarding medical symptoms, diagnoses, laboratory abnormalities, medications, and the safety of supplements or dietary changes when appropriate.

8. LABORATORY TESTING AND INTERPRETATION

Coach may recommend laboratory testing to help Client explore nutritional status, metabolic function, or other potential contributors to overall health.

Client understands that:

• Laboratory testing may be optional or recommended based on individual circumstances.

• Testing fees are separate from program fees.

• Laboratory results may require medical interpretation or follow-up with a licensed healthcare provider.

• Functional nutrition interpretations are educational and are not medical diagnoses.

• Laboratory findings do not necessarily establish the cause of hair loss.

• Coach cannot guarantee that testing will identify a specific underlying cause.

Coach may recommend that Client seek additional medical evaluation when symptoms or laboratory findings warrant it.

9. CLIENT RESPONSIBILITIES

Client acknowledges responsibility for:

• Providing accurate and complete health information.

• Completing intake forms and check-ins in a timely manner.

• Communicating relevant changes in health, symptoms, medications, or treatment.

• Reviewing recommendations and seeking medical clearance when appropriate.

• Making independent decisions regarding dietary, lifestyle, and supplement changes.

• Participating consistently and communicating when recommendations are difficult to implement.

Client understands that individual results depend on numerous factors, some of which are outside Coach's control.

10. DISCLAIMERS

1. Client acknowledges that Coach is not a licensed physician, dermatologist, psychologist, or therapist. Services provided through the Hair Loss Healing Collective are educational and supportive in nature and do not constitute medical diagnosis, treatment, therapy, or counseling.

2. Client understands that hair loss may be associated with numerous medical and nonmedical factors, including autoimmune conditions, hormonal changes, nutritional deficiencies, genetics, medications, and inflammatory conditions. Coach does not diagnose or treat any form of alopecia, including lichen planopilaris, alopecia areata, androgenetic alopecia, or telogen effluvium.

3. Client understands that participation in this program does not replace medical evaluation or treatment. Client is encouraged to maintain appropriate care with a qualified physician or dermatologist, particularly when experiencing unexplained, progressive, or potentially scarring hair loss.

4. Coach may recommend laboratory testing and provide functional nutrition interpretations for educational purposes. These interpretations do not constitute medical diagnoses and should not replace medical interpretation by a licensed healthcare provider.

5. Coach may recommend dietary changes, supplements, and lifestyle modifications. Client understands that implementation of these recommendations is voluntary and agrees to consult an appropriate healthcare provider regarding potential contraindications, medication interactions, and individual medical concerns.

6. Coach may refer Client to third-party healthcare providers, laboratories, or product manufacturers. Coach is not responsible for the professional services, products, or actions of independent third parties.

7. Client understands that testimonials, examples, and case studies reflect individual experiences and do not guarantee similar results.

8. No specific outcome is guaranteed, including hair regrowth, increased hair density, reduced shedding, prevention of further hair loss, or reversal of existing follicular damage or scarring.

11. WAIVER OF LIABILITY AND ASSUMPTION OF RISK

Client acknowledges that participation in the Hair Loss Healing Collective may involve changes to nutrition, dietary supplements, physical activity, and lifestyle habits.

Client understands that these changes may involve risks, including but not limited to allergic reactions, digestive symptoms, supplement interactions, changes in medication requirements, or other adverse effects.

Client agrees to disclose relevant medical conditions, medications, allergies, and other health information that may affect the safety or suitability of recommendations.

Client voluntarily assumes the ordinary risks associated with independently implementing educational nutrition and lifestyle recommendations and agrees to consult an appropriate licensed healthcare professional when medically indicated.

To the fullest extent permitted by applicable law, Client releases Coach and Follow Your Gut Nutrition from claims arising from Client's independent decisions, misuse of recommendations, failure to disclose material health information, or actions of independent third parties.

This provision does not waive claims arising from gross negligence, intentional misconduct, or other liability that cannot lawfully be excluded.

12. CONFIDENTIALITY

Coach and Client agree to maintain the confidentiality of nonpublic personal information obtained through their professional relationship, subject to applicable law and the exceptions described below.

Confidential information includes, but is not limited to, health histories, laboratory results, personal circumstances, communications, individualized protocols, and business information disclosed during the coaching relationship.

Coach may share information with authorized contractors, administrative personnel, laboratories, or service providers to the extent reasonably necessary to provide contracted services, subject to applicable privacy and confidentiality obligations.

Client acknowledges that services may involve electronic communication and storage through third-party platforms, including Google Workspace, Slack, and Kajabi.

Coach agrees to take reasonable measures to protect Client information in accordance with applicable law and the privacy policies governing the practice.

Confidentiality obligations do not apply to information that:

• Is publicly available through no breach of this Agreement.

• Was lawfully obtained from another source without a duty of confidentiality.

• Must be disclosed pursuant to applicable law, subpoena, court order, or other legal requirement.

• Is disclosed with the prior authorization of the individual to whom the information pertains.

The confidentiality obligations contained in this section shall survive termination of this Agreement.

Nothing in this section creates a physician-patient relationship or changes the parties' legal obligations under applicable privacy laws.

13. INTELLECTUAL PROPERTY RIGHTS

All educational materials, individualized protocols, written recommendations, worksheets, templates, presentations, resources, and other materials developed or provided by Coach remain the intellectual property of Coach or their respective owners.

Client receives a limited, nonexclusive, nontransferable license to use these materials solely for personal, noncommercial purposes.

Client may not reproduce, distribute, publish, sell, sublicense, or share program materials for commercial purposes without Coach's prior written consent.

Nothing in this Agreement transfers ownership of Coach's intellectual property to Client.

These restrictions shall survive termination of this Agreement.

14. DISCLAIMER OF WARRANTIES

Coach agrees to provide services with reasonable care and professional diligence.

Except as expressly stated in this Agreement and to the fullest extent permitted by applicable law, services and educational materials are provided without additional express or implied warranties.

Coach makes no warranty or representation concerning:

• The accuracy or completeness of information supplied by independent laboratories or other third parties.

• The effectiveness of any supplement, dietary intervention, lifestyle recommendation, or other product.

• Client's individual response to recommendations.

• The identification of a specific cause of hair loss.

• Hair regrowth, reduced shedding, restoration of hair density, or prevention of additional hair loss.

• Any particular health, cosmetic, or wellness outcome.

Client understands that laboratory findings, research, professional opinions, and recommendations may evolve over time.

Nothing in this section excludes warranties or rights that cannot lawfully be excluded.

15. INDEMNIFICATION

To the extent permitted by applicable law, each party agrees to indemnify and hold harmless the other party from third-party claims, damages, losses, and reasonable expenses, including attorneys' fees, to the extent arising from:

1. The indemnifying party's negligence, recklessness, or willful misconduct.

2. A material breach of this Agreement by the indemnifying party.

3. The indemnifying party's violation of applicable law or infringement of another party's rights.

Neither party shall be required to indemnify the other for claims arising from the other party's own negligence, misconduct, or breach of this Agreement.

This section does not eliminate any rights or remedies that cannot lawfully be waived.

16. NON-DISPARAGEMENT

Coach and Client agree to communicate respectfully and in good faith regarding their professional relationship.

Neither party shall knowingly make false statements of fact about the other with the intent to cause reputational or professional harm.

Nothing in this Agreement prohibits Client or Coach from:

• Expressing truthful opinions or sharing honest experiences.

• Posting lawful reviews or testimonials.

• Reporting concerns to regulatory authorities or consumer protection agencies.

• Participating in legal proceedings or complying with lawful requests for information.

• Exercising rights protected by applicable law.

This provision is not intended to restrict lawful criticism, truthful statements, or protected consumer communications.

17. DISPUTE RESOLUTION

In the event of a dispute arising from this Agreement, Coach and Client agree to first attempt resolution through good-faith written communication.

The party raising the dispute shall provide written notice describing the concern and the requested resolution.

The parties shall make reasonable efforts to resolve the matter